Online Fabric Store Reviews

Have two orders from APRIL 2020 that have not been fulfilled. I sent an email in the middle of May and received a reply from Jennifer that my orders were on backorder. Further email inquiries have not been answered. I understand the pandemic has caused a slowdown in commerce but any communication would be nice. I've tried to cancel my orders to no avail. Can't reach anyone. Stay away.

My crafting project cannot be completed for me to use the product because my order was incompletely sent.

Though I had ordered black mosquito fabric along with Velcro, fabric glue, and adhesive tape, all items were sent but the mosquito fabric (which was the most important component of my project). I was not forewarned that the fabric was sold out before my order shipped, I simply received an incomplete package.

I had emailed the company as to why I had not received my full order on June 25th. It is now July 14th. I understand that responding to me may take longer due to the pandemic, but 19 days is pushing it. I get the sense that they're ignoring me to save face, which is bad customer service.

If by poor fortune a company finds that they've sold out of a product, the customer needs to know. And if a customer makes a complaints, it is poor customer service to ignore them.

(I have put two stars because they did not charge me for the item they did not ship. But I will not be buying from them again. They are unreliable.)

Two months ago I made an order and they never sent it, I never had a tracking number, I tried to contact them, they have never answered. When this happened, I have searched by many means for information about this company and all the reviews are the same as mine. Bad costumer service!
I always thought I had been scammed.